Try the printer in your kitchen for a full month without paying for it. We keep a card on file as a return guarantee — it isn't charged. If the printer doesn't fit how your team works, we email you a prepaid return label and you pay nothing at all. Labels are non-returnable once the seal is opened.
On a trial, you pay $0 up front. We keep a card on file and it is not charged. Return the printer in working condition within 30 days of delivery and you pay nothing at all — we cover the return shipping and email you the label. Keep it past 30 days and the card is charged the one-time price of $299.99 — that's the whole printer, not a fee. Bought yours outright instead? Same window: return it in working condition within 30 days and we refund $299.99 to the original card within 5 business days, minus the cost of shipping it back. (The prepaid return label is a trial perk — on a trial we're the ones who asked you to try it, so we cover getting it home.)
Sealed packs are returnable for a full refund within 30 days. Once a roll is opened, it's yours. The dissolvable adhesive starts losing tack the moment the moisture barrier is broken, so we can't resell opened labels.
The BOH Wiz app and prep-list integration are free. Nothing to cancel. Nothing to refund. If you stop using the printer, just stop using the app.
Email [email protected] within 30 days of delivery. On a trial we reply same-day with a prepaid return label — print it and the shipping is already paid for. If you bought the printer outright, we reply with the return address instead.
Pack the printer in the original box if you have it, or any padded shipping box if you don't. Tape the label on and drop it at any UPS counter. Once it arrives at our Chicago address and we confirm it boots up cleanly, we close out your trial and the card on file is never charged. We email you a confirmation when it ships and again when it lands with us. If you bought the printer outright rather than trialing it, the refund hits your card within 5 business days instead.
No restocking fee. No prorated subscription credit (because there's no subscription). No "we'll keep $50 because we feel like it." On a trial, sending the printer back costs you nothing at all — the label is on us.
Cosmetic dings (tape residue, scratches on the case) don't void the return. Real damage that stops the printer from booting up does. The 1-year warranty covers manufacturing defects separately and isn't tied to the return window.
Yes. Labels and printer are billed separately. Returning the printer doesn't auto-refund the labels. If you also want a label refund, return any sealed packs in the same box.
If you cancel your account, we delete every label record, prep-list entry, and printer log within 30 days. The privacy policy spells it out at bohwiz.com/privacy.
Because we're shipping you a real printer, not a software login. The card on file is a return guarantee and nothing else — $0 is charged when you sign up, and $0 is charged if the printer comes back within 30 days. It's only charged the $299.99 printer price if the printer stays with you past the trial, which is the same thing as buying it. You'll see the exact terms again on the checkout page before you enter anything.
Order the printer, run it through your prep team for 30 days, decide.
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